iHerb Order Cancelled: Why It Happens and What to Do Next

Seeing your iHerb order cancelled can be frustrating, especially if you were relying on the products. Understanding why cancellations happen and what steps to take next can help you resolve the issue quickly.

Why Did iHerb Cancel My Order?

There are several common reasons.

Payment Verification Issues

If your card fails authorization or triggers fraud screening, the order may be cancelled automatically.

This can happen when:

• Billing address doesn’t match card details.
• Bank flags the transaction.
• Payment fails 3D verification.

Inventory Shortage

Even if an item appears available, high demand can cause it to sell out during processing.

If stock runs out before fulfillment, the order may be cancelled.

Shipping Restrictions

Some products cannot ship to certain countries due to:

• Customs regulations
• Supplement import rules
• Carrier restrictions

System Risk Detection

Automated systems may cancel orders if unusual patterns are detected.

If I Cancel My Order, Do I Get a Refund?

If you cancel before shipment:

• Refund is typically automatic.
• Funds return to the original payment method.

Go here for refund timing details.

If shipment has already occurred, cancellation is no longer possible, and you may need to initiate a return, check iHerb's return policy.

How to Avoid Future Cancellations

• Ensure billing info matches the card.
• Avoid VPN during checkout.
• Verify product availability.
• Confirm regional eligibility.

When to Contact Support

If the cancellation reason is unclear:

• Log into account.
• Review order details.
• Check notification emails.

If payment was charged but not refunded, consult the refund guide above. If you’re facing a separate issue with your order, head over to the iHerb order help section for further instructions.