iHerb Order Not Delivered: What to Do and How to Get a Refund

If your iHerb order was not delivered, follow a structured approach before assuming loss.

Step 1: Review Tracking Carefully

Check:

• Delivery confirmation timestamp
• Carrier notes
• Delivery photo (if available)
• Attempted delivery notices

Go to this page if your order status shows returned to sender.

Step 2: Verify Address Accuracy

Ensure the shipping address was correct in your order confirmation.

Step 3: Contact the Carrier

Sometimes packages are:

• Held at a local facility
• Delivered to the secure pickup location
• Awaiting customs clearance

Step 4: Submit a Claim Through Your Account

Log in and report the issue. Include details and any relevant evidence.

When Does iHerb Issue a Refund?

Refund approval depends on:

• Carrier investigation
• Delivery confirmation status
• Policy eligibility

If approved, funds are returned to the original payment method.

What If Refund Is Refused?

Refunds may be denied if:

• Carrier confirms delivery.
• The address was incorrect.
• Investigation shows valid delivery.

For appeal options, consult the returns policy. If your situation isn’t covered here, explore our complete iHerb order help guide for additional solutions.