iHerb Returns and Refunds: Complete 2026 Policy & Process Guide

Understanding iHerb returns and refunds is essential if you’ve received a damaged product, the wrong item, or simply need to cancel an order.

While iHerb does accept returns in many situations, the process is structured and policy-driven. Eligibility depends on timing, product condition, and the specific issue involved.

This guide explains how iHerb returns work, how refunds are processed, what you can and cannot return, and where to find detailed instructions for specific situations.

Overview of iHerb’s Return Policy

Does iHerb Accept Returns?

Yes, iHerb accepts returns in many circumstances. However, not every item is eligible, and returns are typically subject to defined time limits and product category restrictions.

Returns are commonly approved when:

• The item arrived damaged or defective
• The wrong product was shipped
• The item is unused and within the return window
• The order meets the return eligibility requirements

Because iHerb primarily sells health products, supplements, and personal care items, some products have stricter return conditions due to safety regulations.

For a detailed breakdown of eligibility rules and product-specific limitations, refer to the dedicated return policy guide.

What Is the Standard Return Window?

iHerb generally allows returns within a limited timeframe after delivery. The specific return window may vary depending on the nature of the issue. For example, damaged or incorrect products may follow a slightly different review process than general dissatisfaction returns.

Return eligibility is typically determined based on:

• The delivery date
• The condition of the product
• The reason for the return
• Supporting evidence, such as photos

Submitting your return request as soon as possible after identifying an issue is strongly recommended.

Are There Product Restrictions?

Yes. Because many iHerb products are ingestible or regulated health items, returns for opened vitamins, supplements, or personal care products may be restricted.

Certain products:

• Cannot be returned once opened
• May require photographic evidence instead of a physical return
• May be refunded without requiring shipment back

How the iHerb Refund Process Works

What Happens After a Return Is Submitted?

When you initiate a return through your iHerb account, the request enters a review process. The typical flow includes:

1. Log in to your account and select the affected order.
2. Submit a return request with an explanation.
3. Upload photos if the item is damaged, expired, or incorrect.
4. Wait for approval or additional instructions.

Once the request is reviewed, iHerb will either approve the refund or provide further clarification if necessary.

Refund Method: Original Payment vs Store Credit

Refunds are usually issued to the original payment method used at checkout. Depending on the circumstances, you may receive:

• A refund to your credit card
• A PayPal refund
• Store credit applied to your account

The refund method depends on the payment type, the return reason, and internal policy considerations.

If you are specifically looking for details about refund timelines and how long the money takes to appear in your account, see the full guide for the iHerb refund policy.

How to Start an iHerb Return Request

Submitting a Return Through Your Account

All return requests are handled digitally through your iHerb account dashboard.

To submit a return request:

1. Log in to your iHerb account.
2. Navigate to your order history.
3. Select the relevant order.
4. Click the option to report an issue or initiate a return.
5. Provide the required details and upload documentation if requested.

Most returns do not require contacting customer service directly, as the system is automated.

When Is a Return Label Required?

In some cases, iHerb may issue a return label and request that the item be shipped back. In other cases—especially damaged or incorrect products—you may be refunded without physically returning the item.

Whether a return label is required depends on:

• Product type
• Reason for return
• Order value
• Location

For a full breakdown of who pays for return shipping and when labels are issued, see who pays return shipping.

Cancelling an Order vs. Returning an Order

Many customers confuse order cancellation with product return. These are two separate processes.

Order cancellation occurs before the item ships. Product returns occur after delivery.

If you cancel an order before shipment, a refund is typically processed automatically. If the order has already shipped, you may need to follow the return process instead.

For step-by-step cancellation instructions, visit how to cancel an iHerb order.

Special Situations: Damaged, Wrong, or Expired Items

If you receive a damaged product, the wrong item, or an expired product, you should submit a return request immediately and include photos.

In most cases:

• Damaged items qualify for a refund.
• Incorrect items qualify for correction or refund.
• Expired products may qualify for a refund upon verification.

These cases often do not require physical return.

For full instructions on handling these situations, see what to do if you receive a wrong or damaged iHerb order.

Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for return.

If the return is due to an error by iHerb (damaged or incorrect product), shipping costs are typically covered.

If the return is for discretionary reasons, shipping responsibility may vary.

Frequently Asked Questions

Does iHerb offer a money-back guarantee?

iHerb offers returns and refunds based on policy eligibility rather than a broad unconditional guarantee.

How long does an iHerb refund take?

Refund timing depends on the approval date and payment method. Detailed timelines are covered at the iHerb refund time.

Can I cancel my iHerb order after placing it?

Yes, if the order has not shipped. Once shipped, you must initiate a return.

Can you return vitamins?

In some cases, yes. However, opened supplement returns may be restricted due to safety regulations.