iHerb Return Policy Explained: What You Can and Cannot Return

The iHerb return policy defines which products are eligible for return, how long you have to request a return, and the restrictions that apply to specific product categories, such as vitamins and supplements.

Does iHerb Accept Returns?

Yes, iHerb accepts returns for many items, provided they meet eligibility criteria. Approval depends on product condition, timeframe, and reason for return.

Return Window and Eligibility Rules

Returns must generally be requested within the allowed return window after delivery. Eligibility typically depends on:

• Delivery date
• Product condition
• Whether the item has been opened
• The specific issue reported

For more information, read who pays for return shipping at iHerb.

Can You Return Vitamins or Opened Products?

Because iHerb sells ingestible products, opened vitamins and supplements may have stricter return policies.

In some cases:

• Opened products may not be eligible.
• Photo documentation may be required.
• Refund may be issued without return.

When Is a Return Label Required?

Not all returns require physical shipment. If a return label is required, instructions will be provided during the approval process.

Items That Cannot Be Returned

Certain items may be excluded due to regulatory restrictions, hygiene concerns, or final sale classification.

Is There a Money-Back Guarantee?

iHerb does not operate as a blanket “no-questions-asked” guarantee retailer. Refunds are granted based on policy review and eligibility.

For refund timing, see how long an iHerb refund takes.