What to Do If You Receive a Wrong or Damaged iHerb Order?
Reporting a Damaged Product
If your product arrives damaged, submit a return request immediately and include clear photos.
Wrong Item Received
If you receive the wrong item, document the issue and submit it through your account dashboard.
Expired Product Refund
Expired items may qualify for a refund if reported within the return window and verified.
Photo Evidence and Approval
Providing accurate documentation increases approval likelihood and speeds up refund processing.
For complete guidelines, go to iHerb returns and refunds.
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