iHerb Tracking: How to Track Your Order and Shipping Updates

After placing an order, customers often want to track their shipment to see where it is and when it will arrive.

Common customer searches include:

• iHerb tracking
• How to track an iHerb order
• Track iHerb shipment
• Why is iHerb tracking not updating

Understanding how order tracking works can help customers monitor their shipments and identify potential delivery delays. Read more about the iHerb shipping overview.

How to Track an iHerb Order

Once an order has been shipped, iHerb typically provides a tracking number.

Customers can use this number to monitor the shipment’s progress through the delivery network.

Tracking information usually becomes available after the package leaves the warehouse.

Where to Find the Tracking Number

Customers can find their tracking number in several places.

These may include:

• the shipping confirmation email
• the order details page in their iHerb account
• shipping notifications from the courier

The tracking number allows customers to follow their shipment throughout the delivery process.

What Tracking Updates Mean

Tracking updates show the different stages of shipment progress.

Typical tracking stages include:

• order shipped from the warehouse
• package in transit
• package arrived in the destination country
• package out for delivery

Each stage provides information about where the package is currently located.

Why is iHerb Tracking not Updating?

If your iHerb tracking hasn’t updated, don’t worry—this is a very common issue with international shipping. In most cases, your package is still moving, but tracking information is delayed.

Here are the main reasons why:

1. The package is in transit between countries

One of the most common reasons is that your order is between shipping hubs or countries.

• Tracking often updates when the parcel is scanned
• During flights or cross-border transport, there are no scans
• This can cause a gap of 2–7 days (sometimes longer)

This stage is often called “in transit” or “departed from the origin country.”

2. Customs processing delays

When your package arrives in your country, it goes through customs clearance.

• Tracking may not update while it’s being inspected
• Delays can happen due to:
  • High shipment volume
  • Missing documentation
  • Product restrictions

In some cases, packages sit in customs for several days without updates.

3. Handover to a local courier

iHerb shipments often change carriers during delivery.

For example:

• From an international courier → to your local postal service

During this handover:

• Tracking may pause or reset
• The local courier may take time to scan the parcel

You might need to track it on your local courier’s website as well.

4. Tracking system delays

Sometimes the issue isn’t the shipment—it’s the tracking system.

• Updates are not always real-time
• Scans may appear hours or days later
• Some carriers update in batches

So your package could be moving even if tracking looks “stuck.”

5. Remote or slower delivery regions

If you’re in a smaller city or region:

• Fewer scanning points
• Less frequent updates
• Longer delivery routes

This can make tracking appear inactive for longer periods.

6. Lost, held, or returned packages (rare)

In rare cases, tracking stops because:

• The package is held by customs
• It was returned to the sender
• It got lost in transit

If there’s no update for 10+ business days, it’s worth contacting support.

What you should do

• Wait 3–5 business days (most delays resolve themselves)
• Check tracking on:
  • iHerb account
  • The carrier’s official website
• Contact iHerb support if:
  • No updates for 7–10+ days
  • Delivery is past the estimated date

iHerb tracking may not update because:

• Your package is between countries
• It’s waiting in customs
• It’s being transferred to a local courier
• Tracking systems are delayed or not real-time

In most cases, your order is still moving—it’s just not being scanned yet.

Why Tracking May Not Update Immediately

Sometimes customers notice that tracking information does not update for a period of time.

This can happen for several reasons.

Transit Between Logistics Hubs

Packages moving between international shipping hubs may not receive updates until they arrive at the next processing facility.

Customs Processing

If a shipment is being processed by customs authorities, tracking updates may pause temporarily. In case this happens, read our guide to iHerb customs duties.

Carrier Handoff

When shipments move from international couriers to local delivery services, tracking information may change depending on the carrier.

What to Do if Tracking Shows a Delay

Occasional delays are common in international shipping.

Customers experiencing delays may want to:

• Check the most recent tracking update
• Verify customs status
• Contact the shipping carrier for delivery times

When to Contact Customer Support

If a package appears lost or tracking has not updated for an extended period, customers may contact customer support for assistance with their iHerb order.

Summary

Tracking allows customers to monitor their iHerb shipments from the warehouse to final delivery. Tracking updates provide information about the package’s location and delivery progress, though updates may occasionally pause during international transit or customs processing.