The iHerb return and refund policy gives most purchases made directly through the iHerb website or app a 30-day refund window, starting when the order is received. Products from an iHerb-owned brand have a 90-day window when purchased directly from iHerb. If a return is required after the request is approved, the package must be sent within 14 days.
Policy checked on September 23, 2026. Return rules can change, so confirm eligibility in your order details and on iHerb’s official return instructions before sending anything.
iHerb Return and Refund Policy: Quick Answer
| Purchase type | Current window | Important condition |
|---|---|---|
| Most items bought on the iHerb website or app | Up to 30 days after receipt | Submit the request from the order details page |
| iHerb-brand products bought directly from iHerb | Up to 90 days after receipt | Eligibility still depends on the product and reason |
| iHerb products bought on another marketplace | Up to 30 days | Start with the marketplace where the item was purchased |
| Approved physical return | Send within 14 days of the request | Follow the instructions issued for that request |
The 30- and 90-day periods above come from iHerb’s current official time-limit guidance. They replace the older 60-day information previously shown on this page.
Before You Start a Return
Keep the product, packaging and any photos that show damage, leakage or a wrong item until iHerb reviews the request. The available resolution can vary by product, purchase channel, location and reason. A request may result in a refund, reshipment or instructions to return the item.
iHerb states that products on its own store are sold and shipped by iHerb rather than by third-party marketplace sellers. If you purchased an iHerb product through Amazon, Walmart, eBay or another marketplace, use that marketplace’s order record and rules.
How the iHerb Return and Refund Policy Works
- Sign in to the iHerb account used for the purchase.
- Open the Orders page and select the relevant order.
- Choose the whole order or the individual item that has a problem.
- Select the reason and provide the requested details or photos.
- Choose an available resolution, such as refund or reshipment.
- Submit the request and wait for the decision before discarding or mailing the product.
Do not choose reshipment when the original address is wrong or when customs caused the delivery problem, because the address cannot be changed through that option.
Approval, Return Shipping and Refund Timing
iHerb asks customers to allow up to 48 hours for an agent to review a return request. If a physical return is approved, use the instructions or label provided in the approval message and send the package within 14 days. The item should be returned in the condition required by those instructions.
After an eligible returned item is received and checked, iHerb says a refund may take 7–10 business days to appear on the original payment method. Banks and card issuers can add processing time. A canceled order and a returned product do not always follow the same timeline.
iHerb Return and Refund Policy Checklist
- Confirm the purchase channel and delivery date.
- Check whether the product is an iHerb-owned brand.
- Submit the request inside the applicable 30- or 90-day window.
- Keep the item and evidence until the request is reviewed.
- Follow the exact return instructions and 14-day shipment deadline.
- Keep tracking and the approval email until the refund is complete.
International Returns
International customers may not receive a prepaid return label. iHerb directs international customers to contact support for available options before paying to ship an item back. Return postage, customs charges and import fees should not be assumed to be refundable unless the approval specifically says so.
Because shipping and consumer rules vary by country, the instructions attached to the individual order take priority over a general guide. The return window does not guarantee that every item can be mailed across a border or that every cost will be reimbursed.
Items, Conditions and Exclusions
Eligibility depends on the product, its condition and the reason for the request. iHerb’s instructions say returned products should be in their original condition and packaging. Used, damaged, incomplete or incorrectly packed products can receive a reduced refund or be refused. Clearance items can have separate final-sale conditions, especially when a discount reflects a short best-by date.
False claims, repeated policy abuse or abusive behavior can lead to restrictions on an account. Provide accurate information and only request compensation for the item and problem involved.
What If You Need to Cancel an Order?
Cancellation depends on whether fulfillment has started. Open the order immediately and use any cancellation option shown there. If the order can no longer be canceled, wait for delivery and follow the normal return process if the item is eligible. A refund for a canceled order can appear on a different schedule from a refund issued after a return.
Frequently Asked Questions
Does iHerb have a 60-day return policy?
The current official guidance reviewed for this update does not use a general 60-day window. It states 30 days for most direct purchases and 90 days for iHerb-brand products purchased directly through iHerb.
Are iHerb returns free?
Not always. International customers may not receive a prepaid label. Check the instructions for the specific request before paying postage.
Can an opened product be returned?
Do not assume it can. Eligibility depends on the reason, product and evidence. Submit the request first and follow the decision issued for that item.
How long does an iHerb refund take?
After an eligible return is received and processed, iHerb advises allowing 7–10 business days for the refund to appear. Your payment provider may need additional time.
For a broader account of ordering and delivery experiences, read customer experiences with iHerb. For discounts, use our iHerb promo guide, where time-sensitive offers are separated from evergreen shopping advice.